Política de envío
We are dedicated to crafting top-notch, handmade products with a meticulous selection of premium butters and oils. Our Whipped Shea Butter, a delightful fusion of Shea Butter and Coconut Oil, boasts unique characteristics owing to their distinct melting points—95 degrees Fahrenheit for Shea Butter and 76 degrees Fahrenheit for Coconut Oil.
For optimal product integrity, it is advisable to store our Whipped Shea Butter products in cooler room temperatures ranging from 68-76 degrees Fahrenheit.
During the warmer seasons, especially in spring and summer, we exercise extra precautions when shipping Whipped Shea Butter. We strongly recommend choosing a delivery address where items won't be exposed to prolonged heat. Please note that we are unable to accept returns or provide refunds for products that have been left outside to melt.
However, we want to assure you that the transformative nature of natural butters and oils allows them to retain their beneficial qualities in both liquid and solid states. If your product does melt, simply refrigerate (gently stirring the cream first) or store it in a cool, dark place to restore its original consistency.
To expedite your order, we utilize USPS 2-3 Day Priority Mail. For packages containing Whipped Shea Butter, Raw Shea Butter, Natural Healing Balm, and Lip Scrub, we recommend adding "Confirmation Signature" during checkout to ensure secure delivery. Alternatively, you can contact your local post office to arrange for package pickup.
Upon placing your order, please check your emails for the order confirmation, tracking information, and delivery status. If you opt not to include the Confirmation Signature, kindly avoid leaving any Xpressive Mocha products outdoors in the heat.
Please be aware that shipping carriers, such as USPS, UPS, and DHL, may impose peak surcharges on shipping costs during the holiday season. Below is a summary of the expected surcharges by carrier:
- USPS: Additional $0.24-$0.40, depending on service (October 18 - December 27, 2020)
- UPS: Surcharges do not apply for Shopify Shipping
- DHL Express: Additional $0.09 per lb (Currently in effect, end date TBD)
Thank you for choosing Xpressive Mocha, and we appreciate your understanding and cooperation in ensuring the quality of your products. If you have any further questions, feel free to reach out to our customer support team at firstname.lastname@example.org.