Refund policy

Thank you for choosing Xpressive Mocha Handmade Products for your skincare needs. We are committed to delivering high-quality, handcrafted items that combine the richness of shea butter and the invigorating properties of coffee to provide you with a luxurious skincare experience.

As part of our commitment to transparency and customer satisfaction, we would like to outline our Non-Return Policy. Please take a moment to review the following details:

1. Handcrafted Nature of Our Products:

   • Xpressive Mocha products are meticulously handcrafted with utmost care and precision. Due to the nature of handmade items, each product may have slight variations in color, texture, or appearance. These variations contribute to the uniqueness of our creations.

2. Quality Assurance:

   • We take pride in the quality of our products and adhere to stringent quality control measures. Before reaching you, each item undergoes thorough inspection to ensure it meets our high standards. Rest assured that our products are crafted with the finest ingredients to provide you with an exceptional skincare experience.

3. Personalized Nature of Skincare:

   • Skincare is a highly personalized journey, and individual reactions to skincare products may vary. Given the personal nature of these items, we cannot accept returns due to personal preferences or individual skin reactions.

4. Damaged or Defective Products:

   • In the rare event that you receive a damaged or defective product, please contact our Customer Service team within 7 days of receiving your order. We will be happy to assist you in resolving the issue promptly.

5. Shipping and Handling:

   • Xpressive Mocha is not responsible for any damage or loss that may occur during shipping and handling. We ensure that products are securely packaged before leaving our facility. If you encounter any issues with your shipment, please contact the shipping carrier directly.

6. Cancellations and Order Changes:

   • Once an order is placed, it enters our production process immediately. Therefore, we regret that we cannot accept cancellations or make changes to orders once they are confirmed.

7. Refunds and Exchanges:

   • Refunds and exchanges are only applicable for damaged or defective products. Please refer to point 4 for more information on handling such situations.

We appreciate your understanding and cooperation in adhering to our Non-Return Policy. If you have any questions or concerns, please do not hesitate to reach out to our dedicated Customer Service team at help@xpressivemocha.com.

Thank you for being a part of the Xpressive Mocha community. We look forward to serving your skincare needs with passion and dedication.