Shipping policy

We strive to create quality, handmade products using a careful selection of butter and oils.

Our Whipped Shea butter uses a combination of Shea Butter and Coconut Oil. Shea butter has a melting point of 95 degrees Fahrenheit and Coconut Oil's melting point is 76 degrees Fahrenheit. 

It is best to store our Whipped Shea Butter products in cooler room temperatures from 68-76 degrees Fahrenheit.

During the spring and summer seasons especially we take general precautions when shipping Whipped Shea Butter.

We highly recommend ordering our whipped products to be delivered to an address where items will NOT be left in the heat for long periods of time.

We CANNOT accept returns and we DO NOT apply refunds for products left outside to melt.

This should not at all discourage customers from ordering our super moisturizing butter! A great characteristic of natural butter and oils is that they retain their qualities in both liquid and solid forms. They can easily be transformed back to a more solid form by refrigeration (gently stir cream first) or just storing them in a cool, dark place.

We utilize USPS 2-3 Day Priority Mail to ensure speedy delivery. We may encourage all orders containing Whipped Shea Butter based products, Raw Shea Butter, Natural Healing Balm, and Lip Scrub to ADD "Confirmation Signature" as it allows you or a member of your household to sign for your package so your package never sits in your mailbox. The current USPS Confirmation Signature online rate is $2.60.

An alternative to adding "Confirmation Signature" is to contact your local post office and request your package to be held for pickup!

After placing your order, please check your emails for your order confirmation as well as tracking information and delivery status. If you decide not to add the Confirmation Signature option to your package, we encourage you NOT to leave any of your Xpressive Mocha products sitting outside in the heat. 

*Shipping carriers like USPS, UPS, and DHL will add peak surcharges to shipping costs during the holiday season. Peak surcharges are being applied due to an increased volume of shipments and are applicable wherever shipping labels are purchased.*

Here is an overview of what to expect by carrier:

Carrier Peak Surcharge Effective Date
USPS- Additional $0.24-$0.40, depending on service October 18 - December 27, 2020
UPS- Surcharges do not apply for Shopify Shipping N/A
DHL -Express Additional $0.09 per lb Currently in effect. End date TBD.